Q&A

WHERE IS GROUND UP PHOTOGRAPHY BASED OUT OF?


We are based in Whittier, California




WHERE & WHEN DO YOU SCHEDULE YOUR SESSIONS?


Locally outdoors at several different locations such as parks, trails, creeks, mountains, in the city, commercial, residential etc. 


Recommended + absolute favorite time to photograph is early in the morning or right before the sun sets (the golden hour) in order to achieve

beautiful lighting throughout your images.





DO YOU TRAVEL?


Yes we do, We charge a traveling time + mileage (distance) fee in order to do so. We would love to capture you at the location of your choice such as the most popular 

venue’s, mountains and beaches. Feel free to contact us in order to get a free quote.


Estimated between  

$2.50 - $3.75 per mile


Locations requiring parking and/or entrance fees are required to be paid by client.





HOW DO WE BOOK GROUND UP PHOTOGRAPHY?


Easily right on our Website (or) by phone.




HOW FAR IN ADVANCE SHOULD WE BOOK?


At least 1-3 weeks in advance for regular sessions. If we should we have a spot open up, it's all yours! You can also ask to be placed on our waiting list in the event we book out that current and following month. Events & Weddings are usually scheduled and booked a few months to a year out. 



  


HOW DO WE GO ABOUT SCHEDULING OUR SESSION? 


Once your order has been placed if booked online Ground Up Photography will contact you in the order received and within business operating hours to schedule “everything” as well as answer any remaining questions. 


You're also more than welcome to contact us as well.




HOW LONG DO I HAVE TO SCHEDULE MY SESSION OR GIFT CERTIFICATE?


All Sessions are valid for 120 days. Which is more than enough time to schedule.




WHAT DO WE WEAR?


We have a Pinterest page just for you, Full of ideas and wardrobe inspiration, also feel free to view our instagram page and our portfolio online for examples .





CAN MY HAIR, MAKEUP OR WARDROBE ARTIST 

ACCOMPANY ME ON MY SESSION?


Yes, That would be great! They’re more than welcome to do so, we often see this a lot  more as its becoming very common for styled sessions.  





DO YOU PROVIDE PROPS?


We do not provide props for regular purchased sessions. Client(s) are encouraged to bring any/all props, wardrobes, and any necessary items for their session(s) they would love to incorporate unless otherwise stated and instructed. 


Our advertised Mini's - (seasonal) Exclusive Session’s are typically the only session(s) along side with our Newborn category in which we provide all props for. 




DO YOU OFFER EXPEDITED SERVICES?


Yes we do, and it’s becoming quite Popular! We offer “Expedite My Order” as an option for clients who need to meet time sensitive deadlines and who absolutely have to have their images in a speedy (stress free) quick time manor.



Rush Expedited 5-8 Business Days




HOW LONG DOES IT USUALLY TAKE TO RECEIVE OUR PHOTOS?


Estimated Standard Turn Around


Photoshoots: Up to 30 - 40 Business Days (Depending on session)


Events/Weddings: 2-4 Months





HOW ARE OUR DIGITAL IMAGES DELIVERED TO US?


Once complete, your digital images / order is sent directly to the email you provided inside a beautiful - (private) online gallery with options to easily download, share and purchase prints.

 



 

DO YOU HAVE BUSINESS INSURANCE?


Yes we do. Most venue’s require this in order for us to work on their property and conduct business.

 

  


 

WHAT HAPPENS IF I NEED TO RESCHEDULE?


Rescheduling your confirmed session date (or) time must be done 48 hours in advance and will result in a $25 non refundable fee. Fees are due before your next 

rescheduled date. 


Ground Up Photography will only permit one reschedule before your session is marked canceled (non-valid) and unredeemable. 




Need to Reschedule due to weather? (Its California) We are very understanding when it comes to weather as we nor you make it. Cloudy weather is not a problem. However, if it rains, snows, hails, or reaches extreme high temperature etc. 


We will contact you beforehand and as soon as possible to reschedule your session at no additional charge as the safety of our staff and clients are very important to us.


All Rescheduling must be done within 120 days of original schedule date (or purchase date if unscheduled). It is up to the client/ purchaser to contact us accordingly in order to successfully reschedule and receive a New session date and confirmation. Failure to do so and comply; Session will be (non-valid) and unredeemable. 




MAY WE POST OUR PHOTOS ON SOCIAL MEDIA?


Yes, Please! Feel free to follow & tag us @groundupphotography  We sincerely ask that you don't edit, or add any filters to your images as we've worked so hard editing them for you during post production.





HOW DO WE GET IN CONTACT WITH GROUND UP PHOTOGRAPHY? 


Please feel free to fill out our contact page and provide us your lovely details and exactly what your looking to photograph online so we can be in contact and email or call you (or) give us a call directly to our business line (562) 313-9787